Privacy Policy navi88 – We Guard Your Data Like a Trust

1Introduction

navi88 ("we", "Platform", "Company") operating under the official domain navi88.onl fully committed to protecting the privacy and security of every member's personal data. This Privacy Policy is prepared to meet the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data management.

This document clearly outlines the types of information we collect, the purpose of collection, how we use and protect that information, and the rights you hold as a data owner. We believe transparency is the foundation of trust, which is why we have written this Privacy Policy in plain language, free of confusing legal jargon.

By registering an account or using any Navi88 service, you confirm that you have read and agreed to this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.

2Information We Collect

We collect several categories of information depending on how you interact with the navi88 platform:

Information You Provide Directly:

• Full name, date of birth, and national ID or passport number.
• Email address, phone number, and current residential address.
• Account username and password (passwords are stored in encrypted hashed form).
• Payment method details such as bank account numbers or digital wallet information for deposit and withdrawal purposes.
• KYC supporting documents such as copies of your identity card, passport, or utility bill for identity verification.
• Any information you share when contacting our customer support team.

Information Collected Automatically:

• Your IP address, web browser type, and device operating system.
• Session data including pages visited, time spent, and actions taken.
• Cookie data and similar tracking technologies to enhance the user experience.
• Transaction logs include deposits, withdrawals, wagering, and gaming activity.
• Approximate location data based on IP address for regional compliance purposes.

3How We Use Your Data

Collected information is used solely for legitimate, identified operational purposes. Below is a summary table of data usage purposes:

We will not use your data for any purpose beyond those stated above without first obtaining your additional consent.

4Information Sharing

Navi88 does not sell, rent, or trade member personal data to any third party for marketing purposes. We only share information in limited and necessary circumstances, as follows:

• Service Providers: Trusted third parties that help us run our operations, including payment processors, cloud service providers, and identity verification companies. All such parties are bound by strict confidentiality agreements.
• Legal Compliance: Where required by a court order, investigation by a regulatory authority, or a valid legal obligation.
• Fraud Prevention: Sharing necessary information with fraud prevention agencies and relevant authorities to protect members and the integrity of the platform.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, member data may be transferred to the new entity, with advance notice provided to members.

5Data Security

Navi88 continuously invests in cybersecurity infrastructure to ensure member data remains protected at all times. The technical and organisational security measures we implement include:

• Transit Encryption: All data transmitted between your device and our servers is protected with TLS 1.3 / 256-bit SSL encryption.
• Storage Encryption: Sensitive data such as KYC information and payment details are encrypted at rest in the database.
• Access Controls: Only authorized personnel with a legitimate work need may access member personal data, and all access is logged for audit purposes.
• 24/7 Monitoring: A continuous threat detection system monitors our infrastructure for any suspicious activity around the clock.
• Security Audits: Penetration testing and independent security audits are conducted regularly by third-party security firms.
• Two-Factor Authentication: 2FA is available and encouraged for all member accounts as an additional layer of security.

While we take all reasonable precautions, no data transmission system over the internet can be guaranteed 100% secure. We encourage members to also take personal security measures, such as using strong passwords and not sharing their login credentials.

6Cookies & Tracking Technologies

Navi88 uses cookies and similar technologies to enhance the user experience, analyse website traffic, and deliver more relevant content. There are several types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance Cookies: Collects information on how members use the platform to help us improve our services.
• Functional Cookies: Saves your preferences such as language and display settings for a smoother experience in future sessions.
• Analytics Cookies: We use trusted third-party analytics tools to understand usage patterns in aggregate, anonymized form.

You can manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the full functionality of the Navi88 platform.

7Data Retention & Deletion

We retain your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. Retention periods vary by data type:

• Active Account Data: Retained for as long as your account is active and for 7 years after account closure to meet financial compliance and anti-money laundering requirements.
• Transaction Logs: Retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements.
• Customer Support Data: Retained for 3 years from the date of the last interaction.
• Marketing Data: Deleted within 30 days after you withdraw your marketing consent.
• Session Data & Technical Logs: Retained for 90 days for security and debugging purposes.

When data is no longer needed, we will securely delete or anonymize it using methods that ensure it cannot be recovered.

8Your Rights as a Member

Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our Data Privacy Officer at [email protected]. We will process your request within 30 working days.

9Children's Privacy

The navi88 platform is strictly for adult users aged 18 years and above. We do not intentionally collect or process personal data of individuals under 18 years of age.

If we discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who find that their child has registered a navi88 account are requested to contact us immediately at [email protected].

10Third-Party Links

The navi88 platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the navi88 platform and does not cover the privacy practices of third-party websites.

We have no control over the content or privacy policies of external websites and are not responsible for their privacy practices. We encourage you to read the Privacy Policy of any other website before providing them with your personal information.

11Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Privacy Officer through the following channels:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform

We are committed to responding to all privacy-related inquiries within 5 working days. For more complex data rights requests, response times may take up to 30 working days as required by law.

This Privacy Policy may be updated from time to time. We will notify members via email or in-platform notifications of any material changes. The date of the latest update will always be displayed at the top of this document.